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PRODUCT
EXCELLENCE GUARANTEE By BrightCandles.com
Every product you buy from Bright Candles Inc. Must be free of defects or you may return it.
FOR RETURN AUTHORIZATION OR REPLACEMENT Contact US
We are committed to your total
satisfaction. If any item you receive from us is damaged, defective, or otherwise
does not meet your expectations, simply return it to us. We will, at your option,
replace the item with an item of equal value or refund your merchandise purchase
price.
After the shipment is received and processed by our Returns Center, you will
be refunded for the cost of the product and sales tax, if applicable. Sorry,
gift-wrapping charges (if any) are not refundable, and shipping charges are
not refundable. Processing your return, once we receive it, usually takes two
business days. It's that simple, no fine print and no hidden clauses.
1. Notify us immediately. We
will give authorization to return merchandise. Return of merchandise must be
effected within 5 days after you receive notification that return is authorized.
Initial request for return not made immediately will not be honored.
2. Return Shipment: Authorized return must be shipped prepaid. For your
own protection, insure the return shipment.
3. Handling: Accepted returns will be credited to your account.
4. Authorization Defined: Return authorization does not guarantee that
return will be accepted. Returns will be accepted if it is within the policy
herein stated and the item is confirmed defective.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive
merchandise damaged during shipping, please contact us within 10 days of the
date of shipment of your order, and your claim will be processed immediately.
NOTE: Established procedures by UPS, must be complied with or they have
legal right to deny your claim.
DAMAGED MERCHANDISE Claims for damage
vary with UPS, When a shipment is delivered to you, you are requested to sign
a receipt. Before signing, inspect all cartons. Be sure you receive the number
of cartons you are signing for. Inspect each box for signs of damage such as
crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign
the receipt with the words "Exception - Damage" in the margin if no other space
is available.
Advise that you have called UPS and give the invoice number or the shipment
involved. Explain the damage involved, number of cartons received and whether
you desire a replacement or credit to your account. This information will prepare
us for a claim report from UPS.
IMPORTANT:
DO NOT RETURN DAMAGED MERCHANDISE TO US, Inspection must be made on your premises.
Returning items voids any possibility of an adjustment.
Hidden Damage - If you should receive a shipment delivered by UPS that shows
no visible damage, but upon inspection you discover damage due to evident rough
handling, contact us within 10 days of invoice date and report the damage. We
will issue credit or replacement as you request.
Do not return merchandise unless authorized.....you WILL NOT receive credit without a copy of the invoice, or if the merchandise has not been properly repackaged.
Unless authorized, you
are responsible for shipping fees to return merchandise. Any returns sent COD
will be declined!!
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